Samsung To Provide Smartphone Parts, Tools, and Repair Guides Starting This Summer

Starting this summer, Samsung says it will sell genuine parts and tools to customers needed to repair its Galaxy S20 and Galaxy S21 smartphones, along with its Galaxy Tab S7+ tablet. Fast Company reports: The company, which is partnering with device repair resource iFixit on the initiative, will also provide access to step-by-step repair guides, and it plans to support more devices and repairs over time. The program is similar to one that Apple announced last fall, allowing users to repair the display, battery, and camera on their iPhones. Samsung says it’s launching the program to “promote a circular economy and minimize e-waste,” though it’s just as likely responding to regulatory pressure. Last year, the Federal Trade Commission (FTC) said it would crack down on illegal repair restrictions, and iFixit expects dozens of states to introduce right-to-repair laws this year. […]

But while phone makers may now feel compelled to supply repair parts and guides to consumers, that doesn’t mean the repairs themselves will be any easier. According to iFixit’s Galaxy S21 teardown, some repairs involve work that’s “unnecessarily sticky and complicated,” requiring a heat gun to pry open the display panel and an isopropyl alcohol bath to loosen the “tar pit” around the battery. At least customers brave enough to make those repairs won’t have any trouble getting the parts and tools they need.

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Samsung Says It Will Release An Update To Address App Throttling Issues

In a statement to TechCrunch, a Samsung spokesperson said the company will release a software update to allow users to have more control over throttling. “Samsung has not provided details about when the update will roll out to users,” notes the report. From the report: “Our priority is to deliver the best mobile experience for consumers. We value the feedback we receive about our products and after careful consideration, we plan to roll out a software update soon so users can control the performance while running game apps,” a spokesperson from Samsung said in an email.

Samsung’s promise follows reports that the tech giant’s phones are throttling the performance of around 10,000 apps, as first reported by Android Authority, and via Twitter complaints, plus Samsung’s Korean community forums. The company’s Game Optimizing Service (GOS) software, which optimizes the performance of CPU and GPU to prevent excessive heating when playing a game for a long time, appeared to be at the core of the issue, but the list of affected apps wasn’t limited to games. However, Samsung has disputed claims that Game Optimizing Service was throttling non-gaming apps. “The Game Optimizing Service (GOS) has been designed to help game apps achieve a great performance while managing device temperature effectively. GOS does not manage the performance of non-gaming apps,” the spokesperson said.

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