Microsoft Dynamics 365 Called Out For ‘Worker Surveillance’

Microsoft Dynamics 365’s “field service management” tools enable employers to monitor mobile workers via smartphone apps — “allegedly to the detriment of their autonomy and dignity,” reports The Register. From the report: According to a probe by Cracked Labs – an Austrian nonprofit research group — the software is part of a broader set of applications that disempowers workers through algorithmic management. The case study [PDF] summarizes how employers in Europe actually use software and smartphone apps to oversee field technicians, home workers, and cleaning staff. It’s part of a larger ongoing project helmed by the group called “Surveillance and Digital Control at Work,” which includes contributions from AlgorithmWatch; Jeremias Adams-Prassl, professor of law at the University of Oxford; and trade unions UNI Europa and GPA.

Mobile maintenance workers used to have a substantial amount of autonomy when they were equipped with basic mobile phones, the study notes, but smartphones have allowed employers to track what mobile workers do, when they do it, where they are, and gather many other data points. The effect of this monitoring, the report argues, means diminished worker discretion, autonomy, and sense of purpose due to task-based micromanagement. The shift has also accelerated and intensified work stress, with little respect to workers’ capabilities, differences in lifestyle, and job practices. “Field service workers travel to multiple locations servicing different products every day,” a Microsoft spokesperson told The Register. “Dynamics 365 Field Service and its Copilot capabilities are designed to help field service workers schedule, plan and provide onsite maintenance and repairs in the right location, on time with the right information and workplace guides on their device to complete their jobs.”

“Dynamics 365 Field Service does not use AI to recommend individual workers for specific jobs based on previous performance. Dynamics 365 Field Service was developed in accordance with our Responsible AI principles and data privacy statement. Customers are solely responsible for using Dynamics 365 Field Service in compliance with all applicable laws, including laws relating to accessing individual employee analytics and monitoring.”

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World of Warcraft Developers Form Blizzard’s Largest and Most Inclusive Union

Ash Parrish reports via The Verge: More than 500 developers at Blizzard Entertainment who work on World of Warcraft have voted to form a union. The World of Warcraft GameMakers Guild, formed with the assistance of the Communication Workers of America (CWA), is composed of employees across every department, including designers, engineers, artists, producers, and more. Together, they have formed the largest wall-to-wall union — or a union inclusive of multiple departments and disciplines — at Microsoft. This news comes less than a week after the formation of the Bethesda Game Studios union, which, at the time of the announcement, was itself the largest wall-to-wall Microsoft union. […]

The World of Warcraft GameMakers Guild is made up of over 500 members across Blizzard offices in California and Massachusetts. Despite its size — it is the second largest union at Microsoft overall behind Activision’s 600-member QA union — [Paul Cox, senior quest designer and Blizzard veteran] said that Microsoft’s labor neutrality agreement helped get the organization ball rolling. In a statement to The Verge, Microsoft spokesperson Delaney Simmons said, “We continue to support our employees’ right to choose how they are represented in the workplace, and we will engage in good faith negotiations with the CWA as we work towards a collective bargaining agreement.”

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Palestinians Say Microsoft Unfairly Closing Their Accounts

Ancient Slashdot reader Alain Williams writes: Palestinians living abroad have accused Microsoft of closing their email accounts without warning — cutting them off from crucial online services. They say it has left them unable to access bank accounts and job offers — and stopped them using Skype, which Microsoft owns, to contact relatives in war-torn Gaza. Microsoft says they violated its terms of service — a claim they dispute. He also said being cut off from Skype was a huge blow for his family. The internet is frequently disrupted or switched off there because of the Israeli military campaign – and standard international calls are very expensive. […] With a paid Skype subscription, it is possible to call mobiles in Gaza cheaply — and while the internet is down — so it has become a lifeline to many Palestinians.

Some of the people the BBC spoke to said they suspected they were wrongly thought to have ties to Hamas, which Israel is fighting, and is designated a terrorist organization by many countries. Microsoft did not respond directly when asked if suspected ties to Hamas were the reason for the accounts being shut. But a spokesperson said it did not block calls or ban users based on calling region or destination. “Blocking in Skype can occur in response to suspected fraudulent activity,” they said, without elaborating.

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Microsoft Tells Yet More Customers Their Emails Have Been Stolen

Microsoft revealed that the Russian hackers who breached its systems earlier this year stole more emails than initially reported. “We are continuing notifications to customers who corresponded with Microsoft corporate email accounts that were exfiltrated by the Midnight Blizzard threat actor, and we are providing the customers the email correspondence that was accessed by this actor,” a Microsoft spokesperson told Bloomberg (paywalled). “This is increased detail for customers who have already been notified and also includes new notifications.” The Register reports: We’ve been aware for some time that the digital Russian break-in at the Windows maker saw Kremlin spies make off with source code, executive emails, and sensitive U.S. government data. Reports last week revealed that the issue was even larger than initially believed and additional customers’ data has been stolen. Along with Russia, Microsoft was also compromised by state actors from China not long ago, and that issue similarly led to the theft of emails and other data belonging to senior U.S. government officials.

Both incidents have led experts to call Microsoft a threat to U.S. national security, and president Brad Smith to issue a less-than-reassuring mea culpa to Congress. All the while, the U.S. government has actually invested more in its Microsoft kit. Bloomberg reported that emails being sent to affected Microsoft customers include a link to a secure environment where customers can visit a site to review messages Microsoft identified as having been compromised. But even that might not have been the most security-conscious way to notify folks: Several thought they were being phished.

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Microsoft’s ‘Responsible AI’ Chief Worries About the Open Web

From the Washington Post’s “Technology 202” newsletter:

As tech giants move toward a world in which chatbots supplement, and perhaps supplant, search engines, the Microsoft executive assigned to make sure AI is used responsibly said the industry has to be careful not to break the business model of the wider web. Search engines citing and linking to the websites they draw from is “part of the core bargain of search,” [Microsoft’s chief Responsible AI officer] said in an interview Monday….

“It’s really important to maintain a healthy information ecosystem and recognize it is an ecosystem. And so part of what I will continue to guide our Microsoft teams toward is making sure that we are citing back to the core webpages from which the content is sourced. Making sure that we’ve got that feedback loop happening. Because that is part of the core bargain of search, right? And I think it’s critical to make sure that we are both providing users with new engaging ways to interact, to explore new ideas — but also making sure that we are building and supporting the great work of our creators.”

Asked about lawsuits alleging copyright use without permission, they said “We believe that there are strong grounds under existing laws to train models.”

But they also added those lawsuits are “asking legitimate questions” about where the boundaries are, “for which the courts will provide answers in due course.”

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