Meta Accused of Trying To Discredit Ad Researchers

Thomas Claburn reports via The Register: Meta allegedly tried to discredit university researchers in Brazil who had flagged fraudulent adverts on the social network’s ad platform. Nucleo, a Brazil-based news organization, said it has obtained government documents showing that attorneys representing Meta questioned the credibility of researchers from NetLab, which is part of the Federal University of Rio de Janeiro (UFRJ). NetLab’s research into Meta’s ads contributed to Brazil’s National Consumer Secretariat (Senacon) decision in 2023 to fine Meta $1.7 million (9.3 million BRL), which is still being appealed. Meta (then Facebook) was separately fined of $1.2 million (6.6 million BRL) related to Cambridge Analytica.

As noted by Nucleo, NetLab’s report showed that Facebook, despite being notified about the issues, had failed to remove more than 1,800 scam ads that fraudulently used the name of a government program that was supposed to assist those in debt. In response to the fine, attorneys representing Meta from law firm TozziniFreire allegedly accused the NetLab team of bias and of failing to involve Meta in the research process. Nucleo says that it obtained the administrative filing through freedom of information requests to Senacon. The documents are said to date from December 26 last year and to be part of the ongoing case against Meta. A spokesperson for NetLab, who asked not to be identified by name due to online harassment directed at the organization’s members, told The Register that the research group was aware of the Nucleo report. “We were kind of surprised to see the account of our work in this law firm document,” the spokesperson said. “We expected to be treated with more fairness for our work. Honestly, it comes at a very bad moment because NetLab particularly, but also Brazilian science in general, is being attacked by far-right groups.”

On Thursday, more than 70 civil society groups including NetLab published an open letter decrying Meta’s legal tactics. “This is an attack on scientific research work, and attempts at intimidation of researchers and researchers who are performing excellent work in the production of knowledge from empirical analysis that have been fundamental to qualify the public debate on the accountability of social media platforms operating in the country, especially with regard to paid content that causes harm to consumers of these platforms and that threaten the future of our democracy,” the letter says. “This kind of attack and intimidation is made even more dangerous by aligning with arguments that, without any evidence, have been used by the far right to discredit the most diverse scientific productions, including NetLab itself.” The claim, allegedly made by Meta’s attorneys, is that the ad biz was “not given the opportunity to appoint a technical assistant and present questions” in the preparation of the NetLabs report. This is particularly striking given Meta’s efforts to limit research into its ad platform. A Meta spokesperson told The Register: “We value input from civil society organizations and academic institutions for the context they provide as we constantly work toward improving our services. Meta’s defense filed with the Brazilian Consumer Regulator questioned the use of the NetLab report as legal evidence, since it was produced without giving us prior opportunity to contribute meaningfully, in violation of local legal requirements.”

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FCC Approves Mysterious SpaceX Device: Is It for the Starlink Mini Dish?

“SpaceX has received FCC clearance to operate a mysterious ‘wireless module’ device,” PC Magazine reported earlier this week, speculating that the device “might be a new Starlink router.”
On Tuesday, the FCC issued an equipment authorization for the device, which uses the 2.4GHz and 5GHz Wi-Fi radio bands. A document in SpaceX’s filing also says it features antennas along with Wi-Fi chips apparently from MediaTek. Another document calls the device by the codename “UTW-231,” and defines it as a “wireless router” supporting IEEE 802.11b/g/n/ax for Wi-Fi 6 speeds up to 1,300Mbps. But perhaps the most interesting part is an image SpaceX attached, which suggests the router is relatively small and can fit in a person’s open hand…. SpaceX CEO Elon Musk has said the “Starlink mini” dish is slated to arrive later this year and that it’s small enough to fit in a backpack…
On Wednesday, PCMag also spotted the official Starlink.com site referencing the name “Mini” in a specification page for the satellite internet system.

Today saw some interesting speculation on the unoffical “Starlink Hardware” blog (written by Noah Clarke, who has a degree in electronics). Clarke guesses the product “will be aimed at portable use cases, such as camping, RV’s, vans, hiking… designed to be easy to store, transport, and deploy”. But he also notes Starlink updated their app today, with a new shopping page showing what he believes the upcoming product will look like. (“Very similar to the Standard dish, just smaller. It has a similar shape, and even a kickstand.”)

If you go into developer mode and play around with the Mini network settings, you notice something interesting. There is no separate router. Devices are connected to the dish itself… I’m guessing that, in order to make the Mini as portable as possible, Starlink decided it was best to simplify the system and limit the number of components.

There are more Wifi details that have been revealed, and that is mesh compatibility. For those of you that might be interested in using the Mini at home, or for larger events where you need additional Wifi coverage, the Mini’s built-in router will be compatible with Starlink mesh. You’ll be able to wirelessly pair another Starlink router to the Mini.

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AI Researcher Warns Data Science Could Face a Reproducibility Crisis

Long-time Slashdot reader theodp shared this warning from a long-time AI researcher arguing that data science “is due” for a reckoning over whether results can be reproduced. “Few technological revolutions came with such a low barrier of entry as Machine Learning…”
Unlike Machine Learning, Data Science is not an academic discipline, with its own set of algorithms and methods… There is an immense diversity, but also disparities in skill, expertise, and knowledge among Data Scientists… In practice, depending on their backgrounds, data scientists may have large knowledge gaps in computer science, software engineering, theory of computation, and even statistics in the context of machine learning, despite those topics being fundamental to any ML project. But it’s ok, because you can just call the API, and Python is easy to learn. Right…?

Building products using Machine Learning and data is still difficult. The tooling infrastructure is still very immature and the non-standard combination of data and software creates unforeseen challenges for engineering teams. But in my views, a lot of the failures come from this explosive cocktail of ritualistic Machine Learning:

– Weak software engineering knowledge and practices compounded by the tools themselves;
– Knowledge gap in mathematical, statistical, and computational methods, encouraged black boxing API;
– Ill-defined range of competence for the role of data scientist, reinforced by a pool of candidates with an unusually wide range of backgrounds;
– A tendency to follow the hype rather than the science. –

What can you do?

– Hold your data scientists accountable using Science.
– At a minimum, any AI/ML project should include an Exploratory Data Analysis, whose results directly support the design choices for feature engineering and model selection.
– Data scientists should be encouraged to think outside-of-the box of ML, which is a very small box
– Data scientists should be trained to use eXplainable AI methods to provide context about the algorithm’s performance beyond the traditional performance metrics like accuracy, FPR, or FNR.
– Data scientists should be held at similar standards than other software engineering specialties, with code review, code documentation, and architectural designs.

The article concludes, “Until such practices are established as the norm, I’ll remain skeptical of Data Science.”

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ASUS Promises Support Overhaul After YouTube Investigators Allege Dishonesty

ASUS has suddenly agreed “to overhaul its customer support and warranty systems,” writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and “potentially illegal” handling of customer warranties for the channel’s 2.2 million viewers.

The Verge highlights ASUS’s biggest change:
If you’ve ever been denied a warranty repair or charged for a service that was unnecessary or should’ve been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus’ own staff rather than outsourced customer support agents…. The company is also apologizing today for previous experiences you might have had with repairs. “We’re very sorry to anyone who has had a negative experience with our service team. We appreciate your feedback and giving us a chance to make amends.”

It started five weeks ago when Gamers Nexus requested service for a joystick problem, according to a May 10 video. First they’d received a response wrongly telling them their damage was out of warranty — which also meant Asus could add a $20 shipping charge for the requested repair. “Somehow that turned into ASUS saying the LCD needs to be replaced, even though the joystick is covered under their repair policies,” the investigators say in the video. [They also note this response didn’t even address their original joystick problem — “only that thing that they had decided to find” — and that ASUS later made an out-of-the-blue reference to “liquid damage.”] The repair would ultimately cost $191.47, with ASUS mentioning that otherwise “the unit will be sent back un-repaired and may be disassembled.” ASUS gave them four days to respond, with some legalese adding that an out-of-warranty repair fee is non-refundable, yet still “does not guarantee that repairs can be made.”

Even when ASUS later agreed to do a free “partial” repair (providing the requested in-warranty service), the video’s investigators still received another email warning of “pending service cancellation” and return of the unit unless they spoke to “Invoice Quotation Support” immediately. The video-makers stood firm, and the in-warranty repair was later performed free — but they still concluded that “It felt like ASUS tried to scam us.” ASUS’s response was documented in a second video, with ASUS claiming it had merely been sending a list of “available” repairs (and promising that in the future ASUS would stop automatically including costs for the unrequested repair of “cosmetic imperfections” — and that they’d also change their automatic emails.)
Gamers Nexus eventually created a fourth, hour-long video confronting various company officials at Computex — which finally led to them publishing a list of ASUS’s promised improvements on Friday. Some highlights:

ASUS promises it’s “created a Task Force team to retroactively go back through a long history of customer surveys that were negative to try and fix the issues.” (The third video from Gamers Nexus warned ASUS was already on the government’s radar over its handling of warranty issues.)
ASUS also announced their repairs centers were no longer allowed to claim “customer-induced damage” (which Gamers Nexus believes “will remove some of the financial incentive to fail devices” to speed up workloads).
ASUS is creating a new U.S. support center allowing customers to choose either a refurbished board or a longer repair.

Gamers Nexus says they already have devices at ASUS repair centers — under pseudonyms — and that they “plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements.”

And there’s one final improvement, according to Gamers Nexus. “After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect.”

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