‘AI May Not Steal Many Jobs After All’

Alorica — which runs customer-service centers around the world — has introduced an AI translation tool that lets its representatives talk with customers in 200 different languages. But according to the Associated Press, “Alorica isn’t cutting jobs. It’s still hiring aggressively.”

The experience at Alorica — and at other companies, including furniture retailer IKEA — suggests that AI may not prove to be the job killer that many people fear. Instead, the technology might turn out to be more like breakthroughs of the past — the steam engine, electricity, the internet: That is, eliminate some jobs while creating others. And probably making workers more productive in general, to the eventual benefit of themselves, their employers and the economy. Nick Bunker, an economist at the Indeed Hiring Lab, said he thinks AI “will affect many, many jobs — maybe every job indirectly to some extent. But I don’t think it’s going to lead to, say, mass unemployment…. ”

[T]he widespread assumption that AI chatbots will inevitably replace service workers, the way physical robots took many factory and warehouse jobs, isn’t becoming reality in any widespread way — not yet, anyway. And maybe it never will. The White House Council of Economic Advisers said last month that it found “little evidence that AI will negatively impact overall employment.” The advisers noted that history shows technology typically makes companies more productive, speeding economic growth and creating new types of jobs in unexpected ways… The outplacement firm Challenger, Gray & Christmas, which tracks job cuts, said it has yet to see much evidence of layoffs that can be attributed to labor-saving AI. “I don’t think we’ve started seeing companies saying they’ve saved lots of money or cut jobs they no longer need because of this,” said Andy Challenger, who leads the firm’s sales team. “That may come in the future. But it hasn’t played out yet.”

At the same time, the fear that AI poses a serious threat to some categories of jobs isn’t unfounded. Consider Suumit Shah, an Indian entrepreneur who caused a uproar last year by boasting that he had replaced 90% of his customer support staff with a chatbot named Lina. The move at Shah’s company, Dukaan, which helps customers set up e-commerce sites, shrank the response time to an inquiry from 1 minute, 44 seconds to “instant.” It also cut the typical time needed to resolve problems from more than two hours to just over three minutes. “It’s all about AI’s ability to handle complex queries with precision,” Shah said by email. The cost of providing customer support, he said, fell by 85%….

Similarly, researchers at Harvard Business School, the German Institute for Economic Research and London’s Imperial College Business School found in a study last year that job postings for writers, coders and artists tumbled within eight months of the arrival of ChatGPT.
On the other hand, after Ikea introduced a customer-service chatbot in 2021 to handle simple inquiries, it didn’t result in massive layoffs according to the article. Instead Ikea ended up retraining 8,500 customer-service workers to handle other tasks like advising customers on interior design and fielding complicated customer calls.

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How Should the FOSS Movement Respond to Proprietary Software?

Long-time FOSS-watcher Bruce Byfield writes that while people “still dream of a completely free alternative, increasingly the emphasis in FOSS seems to be on accepting coexistence with proprietary software.”
Many, too, have always preferred the permissive BSD licenses, which permits combining FOSS and proprietary software. From some perspectives, Debian’s newest [non-free firmware] repository or Nobara’s popularity [a Fedora-based distro but with proprietary drivers and gaming applications] is simply an admission of the true state of affairs…

On the other hand, the FOSS philosophy may be weakened because it no longer has a strong advocate. Sixteen years ago, the FSF reached a peak of authority in the discussions of 2006-2007 about the structure of GPLv3 — then immediately lost that authority by not reaching a consensus. That was followed by the cancellation of Richard Stallman in 2017, which, deserved or not, had the side effect of silencing free software’s most influential representative. Today the FSF that Stallman led continues to function, with Stallman returned to the board of directors, but its actions go unreported, and it seems to speak to a much smaller group of loyalists. The Linux Foundation, with its corporate emphasis, is not an adequate substitution. In these circumstances, there is reason to wonder whether FOSS has lost its way.

While the issue has yet to reach the mainstream, Bruce Perens, one of the coiners of the term “open source” in 1998, is already trying to describe what he calls the Post-Open Source era. Not only does Perens believe that FOSS licenses no longer fulfill their original purpose, but they no longer inform or benefit the average user. According to Perens,

“Open Source has completely failed to serve the common person. For the most part, if they use us at all they do so through a proprietary software company’s systems, like Apple iOS or Google Android, both of which use Open Source for infrastructure but the apps are mostly proprietary. The common person doesn’t know about Open Source, they don’t know about the freedoms we promote which are increasingly in their interest. Indeed, Open Source is used today to surveil and even oppress them.”

As a remedy, Perens proposes that licenses should be replaced by contracts. He envisions that companies pay for the benefits they receive from using FOSS. Compliance for each contract would be checked, renewed, and paid for yearly, and the payments would go towards funding FOSS development. Individuals and nonprofits would continue to use FOSS for free. In March 2024, Perens posted a draft Post-Open license. The draft includes a description of the contract-related files to be shipped with FOSS software, a description of the status of derivative works, how revenue is collected, and conditions of termination. The draft has yet to be reviewed by a lawyer, but what is immediately noticeable is how it draws on both contract language and FOSS licenses to produce something different.

Byfield concludes that “free licenses are straining to respond to loopholes, and a discussion needs to be had about whether they are adequate to modern pressures.”

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New York Times Calls Telegram ‘A Playground for Criminals, Extremists and Terrorists’

The New York Times analyzed over 3.2 million Telegram messages from 16,220 channels. Their conclusion? Telegram “offers features that enable criminals, terrorists and grifters to organize at scale and to sidestep scrutiny from the authorities” — and that Telegram “has looked the other way as illegal and extremist activities have flourished openly on the app.”

Or, more succinctly: “Telegram has become a global sewer of criminal activity, disinformation, child sexual abuse material, terrorism and racist incitement, according to a four-month investigation.”

Look deeper, and a dark underbelly emerges. Uncut lumps of cocaine and shards of crystal meth are for sale on the app. Handguns and stolen checks are widely available. White nationalists use the platform to coordinate fight clubs and plan rallies. Hamas broadcast its Oct. 7 attack on Israel on the site… The Times investigation found 1,500 channels operated by white supremacists who coordinate activities among almost 1 million people around the world. At least two dozen channels sold weapons. In at least 22 channels with more than 70,000 followers, MDMA, cocaine, heroin and other drugs were advertised for delivery to more than 20 countries.

Hamas, the Islamic State and other militant groups have thrived on Telegram, often amassing large audiences across dozens of channels. The Times analyzed more than 40 channels associated with Hamas, which showed that average viewership surged up to 10 times after the Oct. 7 attacks, garnering more than 400 million views in October. Telegram is “the most popular place for ill-intentioned, violent actors to congregate,” said Rebecca Weiner, the deputy commissioner for intelligence and counterterrorism at the New York Police Department. “If you’re a bad guy, that’s where you will land….” [Telegram] steadfastly ignores most requests for assistance from law enforcement agencies. An email inbox used for inquiries from government agencies is rarely checked, former employees said…

“It is easy to search and find channels selling guns, illicit narcotics, prescription drugs and fraudulent ATM cards, called clone cards…” according to the article. The Times “found at least 50 channels openly selling contraband, including guns, drugs and fraudulent debit cards.”
In December 2022, Hayden Espinosa began serving a 33-month sentence in federal prison in Louisiana for buying and selling illegal firearms and weapon parts he made with 3D printers. That did not stop his business. Using cellphones that had been smuggled into prison, Espinosa continued his illicit trade on a Telegram channel… Espinosa’s gun market on Telegram might never have been uncovered except that one of its members was Payton Gendron, who massacred 10 people at a supermarket in Buffalo, New York, in 2022. Investigators scouring his life online for motives for the shooting discovered the channel, which also featured racist and extremist views he had shared.

“Operating like a stateless organization, Telegram has long behaved as if it were above the law,” the article concludes — though it adds that “In many democratic countries, patience with the app is wearing thin.

“The European Union is exploring new oversight of Telegram under the Digital Services Act, a law that forces large online platforms to police their services more aggressively, two people familiar with the plans said.”

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1,000 Autonomous AI Agents Collaborating? Altera Simulates It In Minecraft

Altera AI’s home page says their mission is “to create digital human beings that live, care, and grow with us,” adding that their company builds machines “with fundamental human qualities, starting with friends that can play video games with you.”

And while their agents can function in many different games and apps, Altera used Minecraft to launch “the first-ever simulation of over 1,000 collaborating autonomous AI agents,” reports ReadWrite, “working together in a Minecraft world, all of which can operate for hours or days without intervention from humans.”

The agents have already started to develop their own economy, culture, religion, and government, with the AI already working on establishing its own systems. The CEO Robert Yang took to X to share the news and introduce Project Sid…
So far, the agents have already formed a merchant hub, have voted in a democracy, spread religions, and collected five times more distinct items than before… “Though starting in games, we’re solving the deepest issues facing agents: coherence, multi-agent collaboration, and long-term progression,” said the CEO.
According to the video, the most active trader in their simulation was the priest — because he was bribing the other townsfolk to convert to his religion. (Which apparently involved the Flying Spaghetti Monster…) “We run these worlds every day, and they’re always different,” the video’s narrator says, while pointing out that their agents had collected 32% of all the items in Minecraft — five times more than anything ever reported for an individual agent.

“Sid starts in Minecraft, but we are already going beyond,” CEO Yang says in the video, calling it “the first-ever agent civilization.”

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