Category: iphone

Apple’s announcement say it’s only flagging apps for possible removal “that

Developers will also have more time to comply after being notified.” (90 days instead of 30 days). And 9to5Mac adds that Apple “is also reiterating that the practice is not new but instead part of an initiative that started six years ago.

But the Verge took a different message from “Apple to developers: if we deleted your old app, it deserved it.”

[T]he company has responded — by issuing a press release effectively saying that nobody was downloading the apps anyways….

Apple’s explanation does clear up why it, as some developers noted, seemed to apply the rules inconsistently. For example, one developer noted that Pocket God, a popular game from the iPhone’s early days, hasn’t been updated for seven years but is still on the App Store. Apple is basically saying it’s still up because it’s still popular.
From one angle, this reasoning doesn’t necessarily gel with the first half of Apple’s post, where it says it removes old apps to ensure “user trust in quality apps,” and to improve discoverability, security and privacy, and user experience. After all — if an app is problematic because it’s outdated, more downloads would make a bad app a bigger issue. Who’s being harmed if there’s an outdated app almost no one is downloading?

But Apple says it doesn’t want the App Store cluttered up with apps that both developers and users have forgotten about. It has enough problems making it easy for users to find good apps as it is, and it’s easy to imagine Apple seeing deleting old, seemingly irrelevant apps as a good solution.

– In use, the engineer will receive a Notification when a customer arrives at the garage with their car.
– The watch will show the customer’s name, relevant notes, and car details.
– During the repair, engineers can access information — and once the repair is complete, they can directly call the customer to tell them.
– They can also schedule and make a subsequent follow-up call.

The benefit is that with all this information being made available through the Watch (and accompanying iPhone app), engineers don’t need to use printed records, or access a PC to stay up to date. That’s not only time-consuming, but learning how to use these systems takes up time. The company told me it took up to 6 months to train new recruits on the 15 different IT systems Volvo used before. Now, thanks to smart analysis and smart integration of legacy systems, what technicians need to know is always with them. The result is that paperwork doesn’t disappear, technicians/engineers can stay focused, essential customer contact records aren’t lost and engineers always have clarity and purpose. It all sounds so simple. It should sound simple. But it isn’t simple. […]

The project is already generating positive results. The company told me that 80% of technicians who use the app have increased their total customer satisfaction scores. Volvo also cites a 30% increase in post-service follow up calls and emails to customers, thanks to the tech pushing complex processes out of the way. Digitalization Director Markus Lundstrom said: “With the Volvo Service app we’re connecting people through technology. At one workshop, customers report a 37% improvement in the ability to access their Personal Service Technician.” The company also reported a 40% decrease in paper printouts. Volvo is also seeing the technicians use their new kit to get other tasks done. “Some of our teams use the Walkie-Talkie feature to communicate with each other across the facility,” they said.

The Wall Street Journal headlined its piece, “Why Appleâ(TM)s iMessage Is Winning: Teens Dread the Green Text Bubble.”