How an ‘Unprecedented’ Google Cloud Event Wiped Out a Major Customer’s Account

Ars Technica looks at what happened after Google’s answer to Amazon’s cloud service “accidentally deleted a giant customer account for no reason…”

“[A]ccording to UniSuper’s incident log, downtime started May 2, and a full restoration of services didn’t happen until May 15.”

UniSuper, an Australian pension fund that manages $135 billion worth of funds and has 647,000 members, had its entire account wiped out at Google Cloud, including all its backups that were stored on the service… UniSuper’s website is now full of must-read admin nightmare fuel about how this all happened. First is a wild page posted on May 8 titled “A joint statement from UniSuper CEO Peter Chun, and Google Cloud CEO, Thomas Kurian….” Google Cloud is supposed to have safeguards that don’t allow account deletion, but none of them worked apparently, and the only option was a restore from a separate cloud provider (shoutout to the hero at UniSuper who chose a multi-cloud solution)… The many stakeholders in the service meant service restoration wasn’t just about restoring backups but also processing all the requests and payments that still needed to happen during the two weeks of downtime.

The second must-read document in this whole saga is the outage update page, which contains 12 statements as the cloud devs worked through this catastrophe. The first update is May 2 with the ominous statement, “You may be aware of a service disruption affecting UniSuper’s systems….” Seven days after the outage, on May 9, we saw the first signs of life again for UniSuper. Logins started working for “online UniSuper accounts” (I think that only means the website), but the outage page noted that “account balances shown may not reflect transactions which have not yet been processed due to the outage….” May 13 is the first mention of the mobile app beginning to work again. This update noted that balances still weren’t up to date and that “We are processing transactions as quickly as we can.” The last update, on May 15, states, “UniSuper can confirm that all member-facing services have been fully restored, with our retirement calculators now available again.”

The joint statement and the outage updates are still not a technical post-mortem of what happened, and it’s unclear if we’ll get one. Google PR confirmed in multiple places it signed off on the statement, but a great breakdown from software developer Daniel Compton points out that the statement is not just vague, it’s also full of terminology that doesn’t align with Google Cloud products. The imprecise language makes it seem like the statement was written entirely by UniSuper.
Thanks to long-time Slashdot reader swm for sharing the news.

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Are AI-Generated Search Results Still Protected by Section 230?

Starting this week millions will see AI-generated answers in Google’s search results by default. But the announcement Tuesday at Google’s annual developer conference suggests a future that’s “not without its risks, both to users and to Google itself,” argues the Washington Post:

For years, Google has been shielded for liability for linking users to bad, harmful or illegal information by Section 230 of the Communications Decency Act. But legal experts say that shield probably won’t apply when its AI answers search questions directly. “As we all know, generative AIs hallucinate,” said James Grimmelmann, professor of digital and information law at Cornell Law School and Cornell Tech. “So when Google uses a generative AI to summarize what webpages say, and the AI gets it wrong, Google is now the source of the harmful information,” rather than just the distributor of it…

Adam Thierer, senior fellow at the nonprofit free-market think tank R Street, worries that innovation could be throttled if Congress doesn’t extend Section 230 to cover AI tools. “As AI is integrated into more consumer-facing products, the ambiguity about liability will haunt developers and investors,” he predicted. “It is particularly problematic for small AI firms and open-source AI developers, who could be decimated as frivolous legal claims accumulate.” But John Bergmayer, legal director for the digital rights nonprofit Public Knowledge, said there are real concerns that AI answers could spell doom for many of the publishers and creators that rely on search traffic to survive — and which AI, in turn, relies on for credible information. From that standpoint, he said, a liability regime that incentivizes search engines to continue sending users to third-party websites might be “a really good outcome.”

Meanwhile, some lawmakers are looking to ditch Section 230 altogether. [Last] Sunday, the top Democrat and Republican on the House Energy and Commerce Committee released a draft of a bill that would sunset the statute within 18 months, giving Congress time to craft a new liability framework in its place. In a Wall Street Journal op-ed, Reps. Cathy McMorris Rodgers (R-Wash.) and Frank Pallone Jr. (D-N.J.) argued that the law, which helped pave the way for social media and the modern internet, has “outlived its usefulness.”

The tech industry trade group NetChoice [which includes Google, Meta, X, and Amazon] fired back on Monday that scrapping Section 230 would “decimate small tech” and “discourage free speech online.”
The digital law professor points out Google has traditionally escaped legal liability by attributing its answers to specific sources — but it’s not just Google that has to worry about the issue. The article notes that Microsoft’s Bing search engine also supplies AI-generated answers (from Microsoft’s Copilot). “And Meta recently replaced the search bar in Facebook, Instagram and WhatsApp with its own AI chatbot.”

The article also note sthat several U.S. Congressional committees are considering “a bevy” of AI bills…

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WD Rolls Out New 2.5-Inch HDDs For the First Time In 7 Years

Western Digital has unveiled new 6TB external hard drives — “the first new capacity point for this hard drive drive form factor in about seven years,” reports Tom’s Hardware. “There is a catch, though: the HDD is slow and will unlikely fit into any mobile PCs, so it looks like it will exclusively serve portable and specialized storage products.” From the report: Western Digital’s 6TB 2.5-inch HDD is currently used for the latest versions of the company’s My Passport, Black P10, and G-Drive ArmorATD external storage devices and is not available separately. All of these drives (excluding the already very thick G-Drive ArmorATD) are thicker than their 5 TB predecessors, which may suggest that in a bid to increase the HDD’s capacity, the manufacturer simply installed another platter and made the whole drive thicker instead of developing new platters with a higher areal density.

While this is a legitimate way to expand the capacity of a hard drive, it is necessary to note that 5TB 2.5-inch HDDs already feature a 15-mm z-height, which is the highest standard z-height for 2.5-inch form-factor storage devices. As a result, these 6TB 2.5-inch drives will unlikely fit into any desktop PC. When it comes to specifications of the latest My Passport, Black P10, and G-Drive ArmorATD external HDDs, Western Digital only discloses that they offer up to 130 MB/s read speed (just like their predecessors), feature a USB 3.2 Gen 1 (up to 5 GT/s) interface using either a modern USB Type-C or Micro USB Type-B connector and do not require an external power adapter.

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Utah Locals Are Getting Cheap 10 Gbps Fiber Thanks To Local Governments

Karl Bode writes via Techdirt: Tired of being underserved and overbilled by shitty regional broadband monopolies, back in 2002 a coalition of local Utah governments formed UTOPIA — (the Utah Telecommunication Open Infrastructure Agency). The inter-local agency collaborative venture then set about building an “open access” fiber network that allows any ISP to then come and compete on the shared network. Two decades later and the coalition just announced that 18 different ISPs now compete for Utah resident attention over a network that now covers 21 different Utah cities. In many instances, ISPs on the network are offering symmetrical (uncapped) gigabit fiber for as little as $45 a month (plus $30 network connection fee, so $75). Some ISPs are even offering symmetrical 10 Gbps fiber for around $150 a month: “Sumo Fiber, a veteran member of the UTOPIA Open Access Marketplace, is now offering 10 Gbps symmetrical for $119, plus a $30 UTOPIA Fiber infrastructure fee, bringing the total cost to $149 per month.”

It’s a collaborative hybrid that blurs the line between private companies and government, and it works. And the prices being offered here are significantly less than locals often pay in highly developed tech-centric urban hubs like New York, San Francisco, or Seattle. Yet giant local ISPs like Comcast and Qwest spent decades trying to either sue this network into oblivion, or using their proxy policy orgs (like the “Utah Taxpayer Association”) to falsely claim this effort would end in chaos and inevitable taxpayer tears. Yet miraculously UTOPIA is profitable, and for the last 15 years, every UTOPIA project has been paid for completely through subscriber revenues. […] For years, real world experience and several different studies and reports (including our Copia study on this concept) have made it clear that open access networks and policies result in faster, better, more affordable broadband access. UTOPIA is proving it at scale, but numerous other municipalities have been following suit with the help of COVID relief and infrastructure bill funding.

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Palantir’s First-Ever AI Warfare Conference

An anonymous reader quotes a report from The Guardian, written by Caroline Haskins: On May 7th and 8th in Washington, D.C., the city’s biggest convention hall welcomed America’s military-industrial complex, its top technology companies and its most outspoken justifiers of war crimes. Of course, that’s not how they would describe it. It was the inaugural “AI Expo for National Competitiveness,” hosted by the Special Competitive Studies Project — better known as the “techno-economic” thinktank created by the former Google CEO and current billionaire Eric Schmidt. The conference’s lead sponsor was Palantir, a software company co-founded by Peter Thiel that’s best known for inspiring 2019 protests against its work with Immigration and Customs Enforcement (Ice) at the height of Trump’s family separation policy. Currently, Palantir is supplying some of its AI products to the Israel Defense Forces.

The conference hall was also filled with booths representing the U.S. military and dozens of its contractors, ranging from Booz Allen Hamilton to a random company that was described to me as Uber for airplane software. At industry conferences like these, powerful people tend to be more unfiltered – they assume they’re in a safe space, among friends and peers. I was curious, what would they say about the AI-powered violence in Gaza, or what they think is the future of war?

Attendees were told the conference highlight would be a series of panels in a large room toward the back of the hall. In reality, that room hosted just one of note. Featuring Schmidt and the Palantir CEO, Alex Karp, the fire-breathing panel would set the tone for the rest of the conference. More specifically, it divided attendees into two groups: those who see war as a matter of money and strategy, and those who see it as a matter of death. The vast majority of people there fell into group one. I’ve written about relationships between tech companies and the military before, so I shouldn’t have been surprised by anything I saw or heard at this conference. But when it ended, and I departed DC for home, it felt like my life force had been completely sucked out of my body. Some of the noteworthy quotes from the panel and convention, as highlighted in Haskins’ reporting, include:

“It’s always great when the CIA helps you out,” Schmidt joked when CIA deputy director David Cohen lent him his microphone when his didn’t work.

The U.S. has to “scare our adversaries to death” in war, said Karp. On university graduates protesting Israel’s war in Gaza, Karp described their views as a “pagan religion infecting our universities” and “an infection inside of our society.”

“The peace activists are war activists,” Karp insisted. “We are the peace activists.”

A huge aspect of war in a democracy, Karp went on to argue, is leaders successfully selling that war domestically. “If we lose the intellectual debate, you will not be able to deploy any armies in the west ever,” Karp said.

A man in nuclear weapons research jokingly referred to himself as “the new Oppenheimer.”

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Winamp Is ‘Opening Up’ Its Source Code

In a press release today, the best music player of the 1990s announced that it’ll open up its source code to developers worldwide. “Winamp will open up its code for the player used on Windows, enabling the entire community to participate in its development,” said the company. “This is an invitation to global collaboration, where developers worldwide can contribute their expertise, ideas, and passion to help this iconic software evolve.”

Alexandre Saboundjian, CEO of Winamp, explains: “This is a decision that will delight millions of users around the world. Our focus will be on new mobile players and other platforms. We will be releasing a new mobile player at the beginning of July. Still, we don’t want to forget the tens of millions of users who use the software on Windows and will benefit from thousands of developers’ experience and creativity. Winamp will remain the owner of the software and will decide on the innovations made in the official version.”

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In a Milestone, the US Exceeds 5 Million Solar Installations

According to the Solar Energy Industries Association (SEIA), the U.S. has officially surpassed 5 million solar installations. “The 5 million milestone comes just eight years after the U.S. achieved its first million in 2016 — a stark contrast to the four decades it took to reach that initial milestone since the first grid-connected solar project in 1973,” reports Electrek. From the report: Since the beginning of 2020, more than half of all U.S. solar installations have come online, and over 25% have been activated since the Inflation Reduction Act became law 20 months ago. Solar arrays have been installed on homes and businesses and as utility-scale solar farms. The U.S. solar market was valued at $51 billion in 2023. Even with changes in state policies, market trends indicate robust growth in solar installations across the U.S. According to SEIA forecasts, the number of solar installations is expected to double to 10 million by 2030 and triple to 15 million by 2034.

The residential sector represents 97% of all U.S. solar installations. This sector has consistently set new records for annual installations over the past several years, achieving new highs for five straight years and in 10 out of the last 12 years. The significant growth in residential solar can be attributed to its proven value as an investment for homeowners who wish to manage their energy costs more effectively. California is the frontrunner with 2 million solar installations, though recent state policies have significantly damaged its rooftop solar market. Meanwhile, other states are experiencing rapid growth. For example, Illinois, which had only 2,500 solar installations in 2017, now boasts over 87,000. Similarly, Florida has seen its solar installations surge from 22,000 in 2017 to 235,000 today. By 2030, 22 states or territories are anticipated to surpass 100,000 solar installations. The U.S. has enough solar installed to cover every residential rooftop in the Four Corners states of Colorado, Utah, Arizona, and New Mexico.

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NetBSD Bans AI-Generated Code

Seven Spirals writes: NetBSD committers are now banned from using any AI-generated code from ChatGPT, CoPilot, or other AI tools. Time will tell how this plays out with both their users and core team. “If you commit code that was not written by yourself, double check that the license on that code permits import into the NetBSD source repository, and permits free distribution,” reads NetBSD’s updated commit guidelines. “Check with the author(s) of the code, make sure that they were the sole author of the code and verify with them that they did not copy any other code. Code generated by a large language model or similar technology, such as GitHub/Microsoft’s Copilot, OpenAI’s ChatGPT, or Facebook/Meta’s Code Llama, is presumed to be tainted code, and must not be committed without prior written approval by core.”

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Netflix To Take On Google and Amazon By Building Its Own Ad Server

Lauren Forristal writes via TechCrunch: Netflix announced during its Upfronts presentation on Wednesday that it’s launching its own advertising technology platform only a year and a half after entering the ads business. This move pits it against other industry heavyweights with ad servers, like Google, Amazon and Comcast. The announcement signifies a significant shake-up in the streaming giant’s advertising approach. The company originally partnered with Microsoft to develop its ad tech, letting Netflix enter the ad space quickly and catch up with rivals like Hulu, which has had its own ad server for over a decade.

With the launch of its in-house ad tech, Netflix is poised to take full control of its advertising future. This strategic move will empower the company to create targeted and personalized ad experiences that resonate with its massive user base of 270 million subscribers. […] Netflix didn’t say exactly how its in-house solution will change the way ads are delivered, but it’s likely it’ll move away from generic advertisements. According to the Financial Times, Netflix wants to experiment with “episodic” campaigns, which involve a series of ads that tell a story rather than delivering repetitive ads. During the presentation, Netflix also noted that it’ll expand its buying capabilities this summer, which will now include The Trade Desk, Google’s Display & Video 360 and Magnite as partners. Notably, competitor Disney+ also has an advertising agreement with The Trade Desk. Netflix also touted the success of its ad-supported tier, reporting that 40 million global monthly active users opt for the plan. The ad tier had around 5 million users within six months of launching.

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Bay Area City Orders Scientists To Stop Controversial Cloud Brightening Experiment

Last month, researchers from the University of Washington started conducting an experiment on a decommissioned naval ship in Alameda to test if spraying salt water into the air could brighten clouds and cool the planet. However, their project was forced to stop this month after the city got word of what was going on. SFGate reports: According to a city press release, scientists were ordered to halt the experiment because it violated Alameda’s lease with the USS Hornet, the aircraft carrier from which researchers were spraying saltwater into the air using “a machine resembling a snowmaker.” The news was first reported by the Alameda Post. “City staff are working with a team of biological and hazardous materials consultants to independently evaluate the health and environmental safety of this particular experiment,” the press release states. Specifically, chemicals present in the experiment’s aerosol spray are being evaluated to study whether or not they pose any threats to humans, animals or the environment. So far, there isn’t any evidence that they do, the city stated.

The prospect of a city-conducted review was not unexpected, the University of Washington said in a statement shared with SFGATE. “In fact, the CAARE (Coastal Aerosol Research and Engagement) facility is designed to help regulators, community members and others engage with the research closely, and we consider the current interactions with the city to be an integral part of that process,” the statement reads. “We are happy to support their review and it has been a highly constructive process so far.” The marine cloud brightening (MCB) technique involves spraying fine particles of sea salt into the atmosphere from ships or specialized machines. These sea salt particles are chosen because they are a natural source of cloud-forming aerosols and can increase the number of cloud droplets, making the clouds more reflective. The particles sprayed are extremely small, about 1/1000th the width of a human hair, ensuring they remain suspended in the air and interact with cloud droplets effectively.

By reflecting more sunlight, these brightened clouds can reduce the amount of solar energy reaching the Earth’s surface, leading to localized cooling. If implemented on a large scale, this cooling effect could potentially offset some of the warming caused by greenhouse gases.

You can learn more about the experiment here.

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