Cooler Master Hit By Data Breach Exposing Customer Information

Computer hardware manufacturer Cooler Master has confirmed that it suffered a data breach on May 19 after a threat actor breached the company’s website, stealing the Fanzone member information of 500,000 customers. BleepingComputer reports: [A] threat actor known as ‘Ghostr’ told us they hacked the company’s Fanzone website on May 18 and downloaded its linked databases. Cooler Master’s Fanzone site is used to register a product’s warranty, request an RMA, or open support tickets, requiring customers to fill in personal data, such as names, email addresses, addresses, phone numbers, birth dates, and physical addresses. Ghostr said they were able to download 103 GB of data during the Fanzone breach, including the customer information of over 500,000 customers.

The threat actor also shared data samples, allowing BleepingComputer to confirm with numerous customers listed in the breach that their data was accurate and that they recently requested support or an RMA from Cooler Master. Other data in the samples included product information, employee information, and information regarding emails with vendors. The threat actor claimed to have partial credit card information, but BleepingComputer could not find this data in the data samples. The threat actor now says they will sell the leaked data on hacking forums but has not disclosed the price. Cooler Master said in a statement to BleepingComputer: “We can confirm on May 19, Cooler Master experienced a data breach involving unauthorized access to customer data. We immediately alerted the authorities, who are actively investigating the breach. Additionally, we have engaged top security experts to address the breach and implement new measures to prevent future incidents. These experts have successfully secured our systems and enhanced our overall security protocols. We are in the process of notifying affected customers directly and advising them on next steps. We are committed to providing timely updates and support to our customers throughout this process.”

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Amazon Prime Now Comes With Free Grubhub Food Delivery

Now included in Amazon Prime is free delivery via Grubhub. According to The Verge, “Amazon is now embedding Grubhub into Amazon.com and the Amazon Shopping app, and Amazon Prime customers paying $139 per year for Amazon Prime will now pay $0 for food delivery fees on orders of $12 or more, among other benefits.” From the report: Amazon had previously offered Prime customers a free one-year subscription to GrubHub Plus, but that one auto-renewed at $129 per year. Now, it’s a permanent part of the Amazon Prime subscription. Amazon says the ordering experience is “identical” to ordering from Grubhub’s website or app and is accessible to all customers, even without Prime. Amazon and Grubhub say they’ll continue collaborating on other promotions, including food pairings and promotions like the limited Nuka burger for the Fallout series premiere. Prime members can also get $5 off their Grubhub meal of $25 or more made through Amazon with code PRIME5 (valid through June 2nd). What will likely not be included in Amazon’s Prime subscription is Alexa’s upcoming AI overhaul. “Amazon is upgrading its decade-old Alexa voice assistant with generative AI and plans to charge a monthly subscription fee to offset the cost of the technology,” CNBC reported earlier this month. Unfortunately, sources said it will not be included in the $139-per-year Prime offering.

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Twitch Terminates All Members of Its Safety Advisory Council

According to CNBC, Twitch is expected to terminate all members of its Safety Advisory Council on Friday. “The council is a resource of nine industry experts, streamers and moderators who consulted on trust and safety issues related to children on Twitch, nudity, banned users and more,” notes the report. From the report: The Amazon-owned game-streaming company formed its Safety Advisory Council in May 2020 to “enhance Twitch’s approach to issues of trust and safety” on the platform and guide decisions, according to a company webpage. The council advised Twitch on “drafting new policies and policy updates,” “developing products and features to improve safety and moderation” and “protecting the interests of marginalized groups,” per the webpage.

For four years, the group advised the company on “hate raids” on marginalized groups and nudity policies, among other things. But in the afternoon of May 6, council members were called into a meeting after receiving an email that all existing contracts would conclude on May 31, 2024, and that they would not receive payment for the second half of 2024. The council was not made up of Twitch employees, but rather advisors, including Dr. Sameer Hinduja, co-director of the Cyberbullying Research Center; Emma LlansÃ, director of the Center for Democracy and Technology’s Free Expression Project; and Dr. T.L. Taylor, co-founder and director of AnyKey, which advocates for diversity and inclusion in gaming.

“Looking ahead, the Safety Advisory Council will primarily be made up of individuals who serve as Twitch Ambassadors,” the email, viewed by CNBC, stated. In a formal notice in the same email, the company wrote, “Pursuant to section 5(a) of the SAC advisor Agreement, we are writing to provide you with notice of termination… This means that the second 2024 payment won’t be issued.” Twitch Ambassadors are users of the streaming platform “chosen specifically because of the positive impact they’ve contributed to the Twitch community,” according to the company’s website. Payment depended on the length of the contract, but council members were paid between $10,000 and $20,000 per 12-month period, according to a source familiar with the contracts.

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