Calgarians Detail Life With an Electricity Load Limiter

Limiters cap amount of electricity households can use, making many appliances unusable. From a report: Josie Gagne was stumbling in the dark, sobbing while on the phone with an Enmax customer assistant, as she tried to locate the tiny orange button under the utility meter that would restore heat inside. It was the shock that got her. The young single mother with two kids under two returned home one winter day last year to find a note on her door from Enmax. She’d fallen behind on bills; the home was now on a limiter, capping her electricity. The furnace was off and at that point, she had no idea what a limiter even was. “I’m freaking out. I’m crying, thinking ‘What am I going to do?'” she said. “It’s the middle of winter, it’s still cold outside. How am I going to feed my children when my oven doesn’t work?”

Rising utility bills have community advocates worried the number of Calgarians facing this scenario will increase, and many don’t know what a load limiter is. It’s often the first step before disconnection. Several Calgary residents flagged the issue while sharing their utility bill experiences with CBC Calgary through text messaging, and on Calgary Kindness, a mutual aid Facebook group. They’ve shared their personal stories with CBC journalists so others know what to expect. Contributors said they were scared their fridge would lose power and their groceries would rot. They relied on air fryers, barbecues or a hot plate to make it through. The extra fees — $52 for the notice, $52 to remove the limiter — only made it worse. Plus, the black mark on their files means they often can’t get a contract with more favourable fixed rates. When the device is installed, a stove or anything else requiring 240 volts of electricity won’t work.