Category: social

They told the Bureau of Investigative Journalism about widespread occupational trauma and inadequate psychological support, demanding or impossible performance targets, punitive salary deductions and extensive surveillance. Their attempts to unionize to secure better conditions have been opposed repeatedly. TikTok’s rapid growth in Latin America — it has an estimated 100 million users in the region — has led to the hiring of hundreds of moderators in Colombia to fight a never-ending battle against disturbing content. They work six days a week on day and night shifts, with some paid as little as 1.2 million pesos ($254) a month, compared to around $2,900 for content moderators based in the U.S….

The nine moderators could only speak anonymously for fear they might lose their jobs, or undermine their future employment prospects…. The TikTok moderation system described by these moderators is built on exacting performance targets. If workers do not get through a huge number of videos, or return late from a break, they can lose out on a monthly bonus worth up to a quarter of their salary. It is easy to lose out on the much-needed extra cash. Ãlvaro, a current TikTok moderator, has a target of 900 videos per day, with about 15 seconds to view each video. He works from 6am to 3pm, with two hours of break time, and his base salary is 1.2m pesos ($254) a month, only slightly higher than Colombia’s minimum salary…. He once received a disciplinary notice known internally as an “action form” for only managing to watch 700 videos in a shift, which was considered “work avoidance”. Once a worker has an action form, he says, they cannot receive a bonus that month….

Outsourcing moderation to countries in the global south like Colombia works for businesses because it is cheap, and workers are poorly protected…. For now… TikTok’s low-paid moderators will keep working to their grueling targets, sifting through some of the internet’s most nightmarish content.
The moderators interviewed all had “contractor” status with Paris-based Teleperformance, which last year reported €557 million ($620m) in profit on €7.1 billion ($8.1 billion) in revenue. In fact, Teleperformance has more than 7,000 content moderators globally, according to stats from Market Research Future, and the moderators interviewed said that besides TikTok, Teleperformance also provided content moderators to Meta, Discord, and Microsoft.

“We will work with governments, politicians, and political parties to verify their account either when they submit a verification request, or if we identify an account we believe belongs to a government, politician, or political party, we will confirm the authenticity of the account and begin the verification process.”

Psychology lecturer John Shaw, who headed up the study, said children were supposed to sleep for between nine to 11 hours a night, per NHS guidelines, but those surveyed reported sleeping an average of 8.7 hours nightly. He said: “The fear of missing out, which is driven by social media, is directly affecting their sleep. They want to know what their friends are doing, and if you’re not online when something is happening, it means you’re not taking part in it. “And it can be a feedback loop. If you are anxious you are more likely to be on social media, you are more anxious as a result of that. And you’re looking at something, that’s stimulating and delaying sleep.” “TikTok had the most engagement from the children, with 90% of those surveyed saying they used the app,” notes Insider. “Snapchat was used by 84%, while just over half those surveyed said they used Instagram.”

CEO Shou Zi Chew sent a note to TikTok employees about Cloutier’s exit as chief security officer, writing that “part of our evolving approach has been to minimize concerns about the security of user data in the U.S., including the creation of a new department to manage U.S. user data for TikTok. This is an important investment in our data protection practices, and it also changes the scope of the Global CSO role.” Cloutier will officially step down from his role as Chief Security Officer in September and transition to an advisory role at TikTok.

For context: until this point, European users that opened the TikTok app needed to offer express consent to let the company use their data for targeted ads. This update planned to do away with the need for that pesky consent by on a legal basis known as “legitimate interest” to target those ads instead. In a nutshell, the “legitimate interest” clause would let TikTok process people’s data, consent-free, if it was for a purpose that TikTok deemed reasonable. This means the company could say, for example, that because targeted ads bring in more money than their un-targeted equivalent, it would be reasonable to serve all users — consenting or otherwise — targeted ads. Reasonable, right?

Today CNN interviewed Carr, while also bringing viewers an update. TikTok’s China-based employees accessed data on U.S. TikTok users, BuzzFeed had reported — after which TikTok announced it intends to move backup data to servers in the U.S., allowing them to eventually delete U.S. data from their servers. But days later Republican Senator Blackburn was still arguing to Bloomberg that “Americans need to know if they are on TikTok, communist China has their information.”

And FCC commissioner Carr told CNN he remains suspicious too:
Carr: For years TikTok has been asked directly by U.S. lawmakers, ‘Is any information, any data, being accessed by personnel back in Beijing?’ And rather than being forthright and saying ‘Yes, and here’s the extent of it and here’s why we don’t think it’s a problem,’ they’ve repeatedly said ‘All U.S. user data is stored in the U.S.,” leaving people with the impression that there’s no access…. This recent bombshell reporting from BuzzFeed shows at least some of the extent to which massive amounts of data has allegedy been going back to Beijing.

And that’s a problem, and not just a national security problem. But to me it looks like a violation of the terms of the app store, and that’s why I wrote a letter to Google and Apple saying that they should remove TikTok and boot them out of the app store… I’ve left them until July 8th to give me a response, so we’ll see what they say. I look forward to hearing from them. But there’s precedence for this. Before when applications have taken data surreptitiously and put it in servers in China or otherwise been used for reasons other than servicing the application itself, they have booted them from the app store. And so I would hope that they would just apply the plain terms of their policy here.

When CNN points out the FCC doesn’t have jurisdiction over social media, Carr notes “speaking for myself as one member” they’ve developed “expertise in terms of understanding how the CCP can effectively take data and infiltrate U.S. communications’ networks. And he points out that the issue is also being raised by Congressional hearings and by Republican and Democrat Senators signing joint letters together, so “I’m just one piece of a broader federal effort that’s looking at the very serious risks that come from TikTok.”
Carr: At the end of the day, it functions as sophisticated surveillance tool that is harvesting vast amounts of data on U.S. users. And I think TikTok should answer point-blank, has any CCP member obtained non-public user data or viewed it. Not to answer with a dodge, and say they’ve never been asked for it or never received a request. Can they say no, no CCP member has ever seen non-public U.S. user data.
Carr’s appearance was followed by an appearance by TikTok’s VP and head of public policy for the Americas. But this afternoon Carr said on Twitter that TikTok’s response contradicted its own past statements:

Today, a TikTok exec said it was “simply false” for me to say that they collect faceprints, browsing history, & keystroke patterns.

Except, I was quoting directly from TikTok’s own disclosures.

TikTok’s concerning pattern of misrepresentations about U.S. user data continues.
toay

A more-than-yearlong investigation by staff on the House Financial Services Committee concluded Friday that the frenzied trading in GameStop Corp. and AMC Entertainment Holdings Inc. posed a significant threat to the online brokerage. Robinhood avoided defaulting on its regulatory collateral obligations in late January 2021 only because it received a waiver from its clearinghouse, according to the findings… “The company was only saved from defaulting on its daily collateral deposit requirement by a discretionary and unexplained waiver,” according to the report. “Robinhood’s risk-management processes did not work well to predict and avert the risk of default that materialized….”

The 138-page document released on Friday provides the most detailed look yet at how alarmed Robinhood executives grew over the situation in late January 2021. According to the findings, those actions didn’t match the firm’s public assertions.

A Persian-language content moderator for Instagram and a former content moderator have said Iranian intelligence officials offered them money to remove Instagram accounts of journalists and activists….

Both content moderators also accused some Iranian colleagues of exhibiting “pro-regime bias” when reviewing posts on the photo-sharing service. They spoke to the BBC after many Iranian Instagram users complained that posts about recent anti-government protests in their country had been deleted. Instagram’s owner, Meta Platforms, and the third-party company it uses to moderate content said there was no validity to the claims….

The protests received very little coverage on Iranian state media, meaning that Iranians had to rely on Instagram and other social media sites to learn what was happening on the ground. As the unrest continued, users noticed that some videos posted on Instagram were being removed….

The former content moderator told the BBC that he “personally knew some reviewers who supported the Iranian regime and received instructions from Iran”….

All three interviewees said it was likely that some videos of the protests were removed because they included people shouting: “Death to Khamenei”.

Meta has previously said that its guidelines around incitement of violence prohibit calls for the death of a head of state. However, in Iran the phrase “Death to…” is commonly chanted at protests to express discontent with something or someone, rather than to express an actual threat.

“We tend to think that the internet is a communications network we use to speak to one another — but in a sense, we’re not doing anything of the sort. Instead, we are the ones being spoken through.”

Teens on TikTok all talk in the exact same tone, identical singsong smugness. Millennials on Twitter use the same shrinking vocabulary. My guy! Having a normal one! Even when you actually meet them in the sunlit world, they’ll say valid or based, or say y’all despite being British….

Everything you say online is subject to an instant system of rewards. Every platform comes with metrics; you can precisely quantify how well-received your thoughts are by how many likes or shares or retweets they receive. For almost everyone, the game is difficult to resist: they end up trying to say the things that the machine will like. For all the panic over online censorship, this stuff is far more destructive. You have no free speech — not because someone might ban your account, but because there’s a vast incentive structure in place that constantly channels your speech in certain directions. And unlike overt censorship, it’s not a policy that could ever be changed, but a pure function of the connectivity of the internet itself. This might be why so much writing that comes out of the internet is so unbearably dull, cycling between outrage and mockery, begging for clicks, speaking the machine back into its own bowels….

The internet is not a communications system. Instead of delivering messages between people, it simulates the experience of being among people, in a way that books or shopping lists or even the telephone do not. And there are things that a simulation will always fail to capture. In the philosophy of Emmanuel Lévinas, your ethical responsibility to other people emerges out of their face, the experience of looking directly into the face of another living subject. “The face is what prohibits us from killing….” But Facebook is a world without faces. Only images of faces; selfies, avatars: dead things. Or the moving image in a FaceTime chat: a haunted puppet. There is always something in the way. You are not talking to a person: the machine is talking, through you, to itself.

As more and more of your social life takes place online, you’re training yourself to believe that other people are not really people, and you have no duty towards them whatsoever. These effects don’t vanish once you look away from the screen…. many of the big conflicts within institutions in the last few years seem to be rooted in the expectation that the world should work like the internet. If you don’t like a person, you should be able to block them: simply push a button, and have them disappear forever.

The article revisits a 2011 meta-analysis that found massive declines in young people’s capacity for empathy, which the authors directly associated with the spread of social media. But then Kriss argues that “We are becoming less and less capable of actual intersubjective communication; more unhappy; more alone. Every year, surveys find that people have fewer and fewer friends; among millennials, 22% say they have none at all.

“For the first time in history, we can simply do without each other entirely. The machine supplies an approximation of everything you need for a bare biological existence: strangers come to deliver your food; AI chatbots deliver cognitive-behavioral therapy; social media simulates people to love and people to hate; and hidden inside the microcircuitry, the demons swarm…”

So while recent books look for historical antecedents, “I still think that the internet is a serious break from what we had before,” Kriss argues. “And as nice as Wikipedia is, as nice as it is to be able to walk around foreign cities on Google Maps or read early modern grimoires without a library card, I still think the internet is a poison.”